Terms & Conditions for Online Flower Delivery in Whitechapel

Welcome to Whitechapel Florist: E-Commerce Terms & Conditions

These Terms & Conditions ("Terms") outline your rights and obligations when using the online flower delivery service operated by Whitechapel Florist. By placing an order through our website, you agree to be bound by these Terms, which are designed to ensure a smooth and transparent transaction process for the benefit of both customers and Whitechapel Florist. These Terms apply to all customers ordering from Whitechapel and the surrounding areas.

1. Scope of Service

Whitechapel Florist specialises in the online sale and delivery of fresh flowers, floral arrangements, and related gifts throughout Whitechapel and neighbouring locales. These Terms govern all online transactions made via our website for flower orders, whether one-off, subscription, or special occasion arrangements.

2. Order Process

To place an order for flower delivery in Whitechapel or nearby areas:

• Browse the available flower products and select your desired arrangement(s).
• Add your chosen product(s) to the online shopping basket.
• Proceed to checkout and provide the necessary information, including recipient’s name, delivery address, postcode, contact details, preferred delivery date, and any special instructions.
• Review your order summary. Please ensure all information is accurate; errors may result in delays or failed deliveries.
• Accept these Terms & Conditions and complete payment using one of the provided secure payment methods.

Once your order is placed, you will receive an order confirmation on screen and via email to the address you provide, detailing your order reference number, items purchased, delivery details, and payment status.

Order acceptance is subject to stock availability and our confirmation of payment. We reserve the right to refuse any order in the event that products are unavailable, payment cannot be processed, or the order is suspected to be fraudulent.

3. Payments

All prices displayed are in GBP and include applicable VAT unless otherwise stated. Accepted payment methods typically include major credit cards, debit cards, and other secure online payment gateways as indicated during checkout.

Payment for your order is required in full at the point of ordering. We use secure, encrypted payment processing systems to protect your personal and financial data. Payments are subject to authorisation by your payment provider.

If your payment is declined or cannot be authorised, your order will not be processed, and you will be notified. Whitechapel Florist shall not be responsible for delays or non-delivery arising from payment issues outside our control.

4. Delivery Terms

Whitechapel Florist is committed to prompt and reliable flower delivery across Whitechapel and neighbouring districts. We offer same-day and next-day delivery services where possible, subject to order cut-off times and our delivery schedules.

It is your responsibility to provide accurate delivery information. We cannot be held liable for any loss or delay where incorrect or incomplete details are given. Should the recipient be unavailable at the time of delivery, our courier may attempt delivery with a neighbour, leave in a safe place, or attempt redelivery, subject to reasonable practices and our discretion. You will be informed of any issues or failed delivery attempts as soon as practicable.

Time-specific deliveries may be requested but cannot be guaranteed, especially during peak periods such as Valentine’s Day, Mother’s Day, or Christmas. We do our best to accommodate preferences wherever possible.

5. Flower Substitution Policy

As fresh flower availability can vary depending on seasonality and supply, some floral products may be subject to substitution. If a specific flower, colour, or container is unavailable at the time of ordering, we will substitute similar items of equal or higher value, maintaining the overall style, colour theme, and quality of the bouquet. You will not be charged extra for these substitutions. Major changes will, where possible, be notified to you in advance.

6. Changes and Cancellations

You may request changes or cancellations to your Whitechapel flower delivery order by contacting us promptly. For same-day deliveries, amendments or cancellations must be requested immediately after placing your order, ideally within 30 minutes. For next-day or future-dated orders, please submit any requests at least 24 hours before the scheduled delivery date.

Cancellations made outside these periods, or after the order has been prepared or dispatched, may not be accepted, or may incur a reasonable charge to cover the cost of perishable goods and preparation. Your statutory rights in respect of defective or misdescribed goods are not affected.

7. Refunds and Returns

Due to the perishable nature of flowers and fresh arrangements, we cannot accept returns for change of mind. If you believe your order has arrived damaged, incomplete, or not as described, please notify us with photographic evidence within 24 hours of delivery. We will offer a replacement, partial refund, or full refund at our discretion and in accordance with the Consumer Rights Act 2015.

If Whitechapel Florist is unable to fulfill your order due to unavailability or unforeseen circumstances, you will be offered a suitable alternative, an alternative delivery date, or a full refund.

8. Customer Responsibilities

As the customer, you are responsible for:

• Ensuring all recipient and delivery details are correct at point of order.
• Reviewing order confirmation details and promptly reporting any discrepancies.
• Notifying the recipient about the arrival of perishable items where appropriate, especially if delivery is to a communal or work address.
• Following any aftercare advice provided for fresh arrangements to maximise floral longevity.

9. Limitation of Liability

Whitechapel Florist’s liability for any claim arising from your use of our online flower delivery service is limited as set out below:

• We are not liable for any consequential or indirect loss, including loss of enjoyment, profits, or reputation, arising from non- or late delivery, incorrect addresses, or events outside our control.
• Our total liability for direct loss or damage is limited to the amount paid for the order in question.
• This limitation does not exclude or restrict liability for death or personal injury resulting from our negligence or for any other liability that cannot be excluded under UK law.

We will do our utmost to ensure a positive experience with each flower delivery in Whitechapel, but cannot be liable for failures caused by circumstances beyond our reasonable control, such as extreme weather, transport delays, or strikes affecting couriers or suppliers.

10. Intellectual Property

All content on the Whitechapel Florist website, including images, product descriptions, logos, and text, is the intellectual property of Whitechapel Florist or its licensors, and may not be used, copied, or reproduced without our express written permission.

11. Privacy and Data Protection

Your privacy is important to us. Personal information provided when placing an order is collected and processed in accordance with our Privacy Policy and relevant UK data protection laws, including the UK General Data Protection Regulation (UK GDPR). We do not share your personal data with third parties except as necessary to fulfil your order or as required by law.

12. Variation of Terms

Whitechapel Florist reserves the right to amend these Terms & Conditions at any time. Updates will be posted on our website. It is your responsibility to review the Terms before placing each order. Your continued use of our online store following a change indicates your acceptance of those modifications.

13. Governing Law and Jurisdiction

These Terms & Conditions and any disputes arising out of or in connection with them are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the non-exclusive jurisdiction of the English courts.

14. Customer Service and Complaints

If you have any questions or complaints about your flower delivery in Whitechapel or any aspect of our online service, please contact us as soon as possible. We will do our utmost to resolve any issues promptly and fairly, in line with these Terms and your statutory rights as a consumer.

15. Applicability

These Terms & Conditions apply to all online flower delivery customers placing orders to be delivered within Whitechapel and surrounding areas. By placing an order, you confirm your acceptance of these Terms.

Thank you for choosing Whitechapel Florist for your floral needs. We look forward to helping you celebrate life’s occasions with beautiful flowers, delivered fresh and with care throughout Whitechapel and the local community.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Whitechapel, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Whitechapel.

For assistance with orders, returns or account queries, please fill out the Contact Us form.