Our Fresh Flowers Guarantee: Returns, Refunds & Complaints

Whitechapel Florist Freshness Promise

At Whitechapel Florist, your satisfaction is our top priority. As a trusted local florist serving both households and businesses in the Whitechapel area, we are dedicated to delivering only the freshest flowers. Our commitment to quality and customer care ensures that every arrangement you receive is as vibrant and beautiful as possible, directly from our talented florists to your door.

Freshness Window & Flower Guarantee

We stand by our fresh flowers guarantee in Whitechapel. All hand-tied bouquets and arrangements are designed to remain fresh and beautiful for a minimum of five days from the time of delivery, provided they are cared for according to the included instructions. If you believe your flowers do not meet these standards for freshness or quality, please let us know within 48 hours of delivery so that we may address your concerns promptly.

Damaged-on-Arrival Policy

Our team takes special care in packaging and delivering your flowers. On rare occasions, despite our best efforts, blooms may be damaged in transit. If your flowers arrive in an unsatisfactory condition or have been damaged on arrival, please notify us within 24 hours of receiving the order. To help us resolve the issue quickly, we may request a photo of the damaged arrangement. Upon confirmation, we will offer replacement or refund options, depending on your preference and the circumstances of the order.

Refund and Replacement Options

Customer trust is at the heart of what we do. If your order arrives damaged, is not as described, or does not meet our freshness promise, we will gladly arrange a replacement to be delivered at the next available time. Should you prefer, we can provide a full or partial refund to the original payment method used. Our team will discuss these options with you to ensure a resolution that meets your needs. Please be aware that for non-floral gifts or add-ons, refund policies may differ and will be clarified upon enquiry.

How to Make a Complaint

We are committed to maintaining our reputation as a reliable and responsible Whitechapel florist. Should you have any complaint about our products, delivery, or service, we encourage you to contact us promptly with your concerns and order details. Your feedback is valued and helps us maintain high standards, whether you are a household or business customer nearby. All complaints are treated with the utmost respect and are investigated thoroughly. Our customer care team aims to provide a response or proposed resolution within two business days of receiving your complaint.

Our Commitment to Local Customers

Whitechapel Florist is proud to serve our local community, ensuring peace of mind with every order. We thank you for choosing us as your neighborhood florist, and we are grateful for the trust you place in us. If you have any further questions about our returns, refunds, or complaints process, our team is always here to help ensure your experience is as smooth and enjoyable as possible.